Shipping

Processing Times

All orders are processed within three business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping

 

Shipping option

Estimated delivery time

Price

For orders $24.99 and under

2 to 5 business days

Calculated

For orders $25.00 and over

2 to 5 business days

Free

Expedited 

1 to 2 business days

Calculated

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Grit Cycles is happy to offer free in-store pickup for any local orders through our website. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within one business day. We will send you an email when your order is ready along with pick up instructions. 

Our in-store pickup hours are Monday-Friday, 10am to 6pm. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping worldwide, with exception of the following countries: Cuba, Iran, North Korea, Sudan and Syria.

International customers are responsible for all duties and taxes and assume 100% liability for the shipment if it gets damaged or lost in transit, shipments are not insured unless specifically requested. 

Shipping option

Estimated delivery time

Price

FedEx International Ground (Canada)

2 to 7 business days

Calculated

FedEx International Economy (Most countries

2 to 5 business days

Calculated

FedEx International Priority (Most Countries)

1 to 3 business days

Calculated

 For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Grit Cycles is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within seven days of receiving your shipping confirmation email, please contact us at gritcycles@gmail.com with your name and order number, and we'll look into it for you.

If you created an account with us, you can get tracking information for your order by clicking here

Returns

We accept returns up to 45 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. To read more about our return policy, click here. 

In the event that your order arrives damaged in any way, please email us as soon as possible at gritcycles@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at gritcycles@gmail.com.